~~ Unlocking FAQs ~~

What Does It Mean To Unlock Your Device?

Unlocking a device basically removes the restriction/lock put on it by the carrier to make it possible for you to use any SIM card from any network in that specific country while abroad, or with another network at home. For example if you bought an AT&T phone and live in Costa Rica, you can’t just insert your Ticobil SIM card and have the phone automatically detect it. You have to get an unlock code (or IMEI unlock) from AT&T that will remove the restriction put by the carrier on your device, therefore allowing you to use any network.

Why Should I Unlock?

When you unlock your device, it becomes able to use with any carrier without restriction. The primary reason to unlock is if you are traveling or want to change mobile carriers. You can find more information here .

Why Is My Phone Locked?

Every phone, tablet or other mobile device is manufactured for a specific carrier (like AT&T, T-Mobile, Vodafone etc) and comes locked to that particular carrier. This means that you can only use it on that network until you unlock it. Unlocking the device will allow you to use your mobile phone with any wireless carrier.

What Is An IMEI Unlock?

An IMEI unlock is a service that can generate legal, permanent Carrier Unlocks for most phones directly from Apple & Samsung Database servers. This means that all the generated codes are official and will officially unlock your phone to work on any network.

Is Unlocking By IMEI Safe?

Yes. Unlocking by IMEI is 100% safe and legal . All you need to do is order an unlock code from a reputable supplier and insert it in your phone for 10-15 minutes.

Is Unlocking Legal?

Yes, it is 100% legal. Unlocking your device by IMEI is the only way to use your phone with any carrier you wish. Any other ways are not legal at all and will void the warranty of your device. It also means that you can travel anywhere in the world with your mobile device and use local SIM cards without worrying about high roaming fees.

What Payment Methods Do You Accept?

We accept all major credit cards, bank/debit cards, PayPal, and all major cryptocurrencies, including Bitcoin, Ethereum, USDT, USDC, DogeCoin, Solana, Waves, SHIB, etc.

Is My Phone Unlock Permanent? 

Yes, unlocking your device by IMEI / MEID is permanent. It will remain unlocked even after each new update of the phone’s firmware or when switching sim cards.

Will A Software Update Relock My Phone?

IMEI / MEID unlocks are permanent, which means your device will remain unlocked even after each new update of the phone’s firmware or when switching sim cards. It doesn’t matter what carrier you are locked with or how many times you have tried to unlock your device before, our service always remains 100% compatible.

What Is A Phone Hard Lock?

If you ever visited a carrier store or official shop of your phone’s manufacturer, they may have mentioned that the device is hard locked. This means the device is not unlocked by code so there is no way to use another SIM card on it. Instead, you can ask for assistance for this issue – some manufacturers provide free unlocking service but in most cases you have to pay for it.

In any case, most people will never actually encounter a hard lock with the use of our service because most devices are unlockable by IMEI/MEID. We offer this service with assurance that most phone models are supported and even if your phone is not on the list, we provide a 100% money-back guarantee.

How Many Unlock Code Attempts Are Allowed?

By default, most providers allow 5 unlock code attempts but you can limit the amount of code entry retries through your phone’s settings (dial *#7378423# or *#*#7378423#*)

~~ IMEI FAQs ~~

What is an IMEI?

IMEI stands for International Mobile Station Equipment Identity. It’s a 15-16 digit code that uniquely identifies mobile phones, smartphones and tablets, which can be used to block devices reported lost or stolen.

How do I find the IMEI on my device?

To find your IMEI number you usually have to enter *#06# and you will see your IMEI number on the screen.

You can also find it behind the battery. If you have a look at the back of your device, you should be able to see something like this:

The IMEI is also printed in the packaging box of most smartphones, but if there is no box or you bought your phone second hand, you can also find it in the handset and settings menu.

You could try dialing *#06# to get your IMEI number if that doesn’t work, go to: “settings” > “about phone” > “status” > IMEI information

What is a clean IMEI?

A clean IMEI doesn’t have any reported lost or stolen, blocked, etc. devices. It’s not linked with any crime and/or blacklist. So when you buy a device that has one (that is what most second-hand devices sold on shopping platforms like Amazon will have), the only thing you need to do is unlock it (if needed) and use it normally. If your phone does come with an already unlocked bootloader , then all you need to do is wipe your personal data before selling it or giving it away as a gift (if applicable).

How can I check an IMEI number?

To check if the IMEI number of a device is clean, you can go here  and enter the number. If the result is “This IMEI is clean” then you are good to go.

How do I know if my IMEI has been blacklisted?

When an IMEI is blocked it means that the device was reported lost/stolen or associated with a crime (even if not related directly, but used by someone residing in certain regions) and therefore cannot be activated on any network. So if your phone doesn’t get signal when you insert your SIM card or says “SIM network unlock PIN“, it means the device has been blacklisted. The only way to fix this issue is through an official carrier, who will remove/unlock that restriction for around $100-200 depending on the country where you bought the phone and where you reside. You can find more information about this issue here.

PriorityUnlock & Unlock Service FAQs

How Does PriorityUnlock Work?

You send us your IMEI number, phone model and network, and we’ll unlock your device within a few days. You don’t have to send us the device, or download any software.

When you order an iPhone unlock, your IMEI is placed in a whitelist database, permanently unlocking your iPhone over-the-air with no action from you. 

When you order an Android unlock, your IMEI is used to request and generate an unlock code directly from the official manufacturer’s database.  

We do not need your cell phone physically and you will not need to download any programs on your cell phone or computer. You can update your cell phone to the latest software and you will never lose your unlock. In rare cases where this is not the case, we clearly mention it in the service description.

How long does it take?

It usually takes 1-4 working days for most carriers, however, some carriers might take up to 30 days.

The processing times are listed in the service description. Please read the service description carefully to avoid complications with your order.

How much does it cost?

It varies depending on the supplier and model of your phone. On average, unlocking by IMEI costs around $20-50 but can sometimes be cost $100 or more for certain devices or networks.

Do I need to send my phone back for unlocking?

No, you don’t. You keep your phone throughout the entire process. Our service is entirely remote.

Once unlocked, you may remove your current SIM card and insert another carrier’s SIM card into the device and it will be automatically unlocked within a few minutes! For Android devices, you have an extra step of entering a unique unlock code directly on your device to unlock it.

How Long Does It Take To Receive My Unlock Code?

You will receive your code within 1-2 business days. However, some networks need a little more time to process requests, which can take up to 5 business days.

What Do I Do If My Unlock Code Does Not Work?

If your unlock code does not work, it typically means that the device is NOT supported for unlocking or you provided incorrect IMEI number. Please double-check if your phone’s IMEI number is correct and try again. If you’ve confirmed multiple times that the IMEI is indeed correct, please contact us at support@priorityunlock.com and we will do our best to resolve the issue in your favor. We are not responsible for any mistakes you make when entering the IMEI number.

What’s Your Refund Policy?

We offer a 100% money-back guarantee if we are unable to unlock your device.

Please kindly understand that we can only accept claims for technical errors and mistakes entered on our side. We cannot provide refunds for customers who claim they purchased the incorrect device or network unlock code, and we can’t refund customers who claim they didn’t receive their code after submitting payment.

PriorityUnlock offers a lifetime warranty on all our services, meaning if you ever have any problems with your unlock service or product, we will provide you with a free replacement or refund as soon as possible.

What About Privacy & Security?

We do not share any information about our customers with third parties and we take this matter seriously. All information is handled with the latest technology and under the strictest confidentiality agreements.

Your security is our top priority! You are protected by SSL encryption which guarantees secure transactions, so your payment details are 100% safe when you place an order on our website.

How To Unlock My Phone?

There are two ways to get your phone unlocked:

1) The first and simplest way is to order your phone unlock code from us by simply filling out our online form. Once we have received your IMEI number, we will send you the unlock code via email as soon as it’s ready. The whole process takes about 1-2 business days during weekdays but if you need your phone unlocked ASAP, check our priority service option.

2) You can also contact your phone’s manufacturer or network carrier to request the unlock code. This may take a couple of weeks but you will most likely get faster results because some network providers are faster than others.

Other Questions

The network my phone is locked to is not listed.  Can you unlock it?

Yes, we can unlock your phone. We can unlock any device and any network provider in the world. If you are unsure which carrier your phone is locked to or what IMEI number to use when ordering, contact our customer support team for assistance.

My device cannot be unlocked by code and has no ‘unlock’ menu option available in its settings.  Is it possible to get the unlock code anyway?

Yes, in some cases even if your device cannot be unlocked by code or by using its menu option, our team can still unlock it with a special tool that is not available to normal customers. Once we have received your IMEI number, contact us for more information and prices